Bespoke Terms & Conditions

THE CONSULTATION
The initial consultation, either in our studio or online, lets us get a feel for what you're looking for, what kind of styles you're aiming for, and your budget.

CONTRACT, DESIGN AND ESTIMATE
After the consultation and receipt of all necessary information, we will begin drafting your design. Once we’re on the same page, a written contract and estimate will be sent to you via email. Along with the Contract, you will receive specific details of your project, your final design, estimated cost and a completion timeline.

DEPOSIT
In order to get the ball rolling, a non-refundable 50% deposit is due within 10 days of receiving the contract and estimate. This will guarantee your place in line and we can begin creating your masterpiece.  

A MASTERPIECE IN THE MAKING
Since each customer and their commission piece is unique, the completion timeline can vary based on many factors. Having said this, we do try and complete your order within 2-6 weeks. While we’re working on creating your masterpiece, be on the lookout for more emails from us with the progress we’re making on your project. We will typically check-in with you every 1-2 weeks or when milestones are met.  

DO YOU MAKE RINGS FOR MEN?
Of course! We have a wide range of men's jewellery to choose from, but are more than happy to make a something specific for you.

By completing an order and receiving an invoice from SMITH Jewellery you hereby state that you have read, understand, and comply fully with the listed terms & conditions stated above.


Get in touch with us at info@smith-jewellery.com should you have any queries and we will get back to you soonest